Uptime Monitoring
Automated checks every 1 to 5 minutes - if the store returns a non-200 response, an immediate alert is sent. Response time tracked and averaged over time to surface performance degradation before it becomes an outage.
UPTIME & HEALTH MONITORINGKnow Your Store Is Down Before
Know Your Store Is Down Before
Your Customers Tell You It Is.
Automated 24/7 monitoring of your Shopify store's availability, checkout functionality, API health, and performance - with instant alerts so issues are owned and acted on before revenue is lost.
Every Layer of Your Store's
Health - Tracked Continuously.
Checkout Flow Monitoring
Synthetic transaction tests run periodically through the checkout - verifying that add-to-cart, checkout initiation, and order completion are functioning, not just that the homepage loads.
API & Integration Health
Critical integrations monitored - fulfillment sync, payment gateway status, Klaviyo event pipeline, and ERP connection - with alerts when error rates exceed defined thresholds.
Core Web Vitals Tracking
LCP, INP, and CLS measured on a schedule across your key page templates - performance regressions flagged when scores drop below your agreed thresholds.
SSL Certificate Monitoring
SSL certificate expiry tracked with advance warning - so your store never goes insecure because a certificate lapsed without anyone noticing.
Monthly Health Reports
Monthly summary of uptime percentage, average response time, alert events, resolution times, and performance trends - giving you a record of your store's health over time.
Finding out about store issues from customers?
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WHO THIS IS FOR
The Right Fit for This Service.
You've discovered your store was down - or your checkout was broken - because a customer emailed to complain. You've already lost revenue you didn't know you were losing.
Your store processes enough revenue that an hour of downtime has a direct, measurable cost - and you want an automated system that surfaces issues faster than your customers do.
You have integrations - fulfillment, ERP, email - where a silent failure creates operational problems downstream before anyone notices the sync has stopped.
You're on a monthly maintenance retainer and you want proactive monitoring included - so issues are flagged to your support team rather than waiting for a task to be raised.
HOW WE WORK
Set Up. Monitor Continuously.
Alert Fast. Respond Faster.
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01
Monitoring Configuration
Monitoring tools configured for your specific store - uptime checks, checkout flow tests, integration health checks, and performance thresholds set based on your store's normal operating parameters.
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02
Alert Routing
Alerts routed to the right people - you, your team, and (if on retainer) our team simultaneously. Alert severity levels set so critical issues escalate faster than informational notices.
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03
Incident Response
When a critical alert fires, it's treated as an emergency - diagnosed and acted on immediately. For retainer clients, this is included. For non-retainer monitoring clients, alerts are sent to you for action or you can escalate to us as an emergency engagement.
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04
Monthly Health Reporting
Monthly uptime report delivered - uptime percentage, response time averages, alert events with resolution times, and performance trends. Used to identify recurring patterns before they become incidents.
THE WORK IN PRACTICE
What Active Store Monitoring Looks Like.
Home & Garden
Uptime & Integration Monitoring - DTC Brand, UK
Brand with a fulfillment integration and a Klaviyo pipeline. Previously had no monitoring - a 3-hour checkout outage and a 6-hour fulfillment sync failure had both gone undetected until customers complained. Monitoring configured across uptime, checkout flow, and integration health.
Three monitoring alerts in the first 6 months - one checkout anomaly (resolved in 18 minutes), one integration timeout (resolved automatically by retry logic), and one SSL certificate expiring in 14 days (renewed before any customer impact). Zero customer-reported incidents in 6 months.
Uptime MonitoringCheckout MonitoringIntegration HealthSSL
Zero
customer-reported incidents in 6 months of active monitoring
HOW WE MONITOR IT
The Tools Behind Every Monitoring Setup.
Uptime Monitoring
Uptime Robot
Better Uptime
Pingdom
Custom HTTP checks
Performance Monitoring
PageSpeed Insights API
Lighthouse CI
CrUX field data
Shopify Analytics
Integration Monitoring
Custom webhook health checks
API response monitoring
Error rate alerting
Datadog
Alerting
Slack alerts
Email alerts
SMS (critical only)
PagerDuty (Pro/Advanced)
Questions About Shopify Uptime & Health Monitoring.
1. What exactly does uptime monitoring check on a Shopify store?
At the basic level, uptime monitoring sends an HTTP request to your store URL every 1 to 5 minutes and checks for a 200 OK response. If it gets anything else - 500 error, timeout, redirect loop - it triggers an alert. More comprehensive monitoring adds synthetic checkout flow tests (verifying add-to-cart and checkout initiation actually work), integration health checks (API response codes from connected systems), and performance tracking (response times and Core Web Vitals scores).
2. Isn't Shopify reliable enough that I don't need uptime monitoring?
Shopify's infrastructure is reliable - but outages still happen, and they're not always platform-wide. A theme code error, an app conflict, a broken DNS configuration, or a failed integration can take your store down or break specific functions without any Shopify platform issue. These store-specific failures won't appear on Shopify's status page. Monitoring catches them regardless of cause.
3. What's the difference between monitoring the homepage and monitoring the checkout?
Homepage monitoring confirms the storefront is loading. Checkout monitoring confirms customers can actually purchase. A broken checkout that still serves the homepage normally is not uncommon - and homepage-only monitoring won't catch it. Synthetic checkout tests simulate a real add-to-cart and checkout initiation, verifying the purchase flow is functional, not just that the front page renders.
4. How quickly will I be notified if my store goes down?
With 1-minute check intervals, you'll receive an alert within 1 to 2 minutes of a confirmed outage - most tools require 2 to 3 consecutive failed checks before alerting to prevent false positives from transient network issues. Alerts are sent via Slack, email, or SMS depending on your configuration. For critical issues, we recommend routing alerts to both you and our team simultaneously if you're on a retainer.
5. Can you monitor third-party app and integration health as well?
Yes. For integrations with accessible health endpoints or API responses we can monitor - Klaviyo, fulfillment APIs, payment gateway status - we configure checks that alert when error rates exceed defined thresholds. For integrations without public health endpoints, we monitor via the Shopify order and webhook logs rather than direct API health checks.
6. Is uptime monitoring included in a monthly maintenance retainer?
Yes. For Pro and Advanced retainer clients, uptime and checkout monitoring is included in the retainer scope - alerts are routed to our team alongside you, and critical incidents are treated as emergency responses within the retainer SLA. For lower-tier retainers, monitoring can be added as a modular add-on.
Ready to Find Out About Issues
Before Your Customers Do?
Tell us about your store and which systems need monitoring.
We'll scope the setup and respond within 24 hours.