Refund policy

Last updated: October 8, 2026

We do the work first and bill transparently, so refunds are limited. This is how it works for each engagement type.

Project-based work

  • Deposits and milestone payments are non-refundable once work has started.

  • If we cannot deliver the agreed scope due to our own fault, we will first fix the issue. If we still cannot, we will refund the unearned portion of the amount paid, at our discretion.

Hourly work

Time already worked is billed and non-refundable. If you dispute an invoice, tell us within 7 days of receiving it and we will review it with you.

Monthly retainers

  • Retainers are billed in advance and are non-refundable once the month has started.

  • Unused hours expire at the end of each billing month unless agreed otherwise in writing.

  • You can cancel or change your plan any time before your next billing date. Changes apply from the next cycle.

Defects and quality issues

If delivered work does not meet the agreed scope, report it within 30 days of delivery. We will fix it at no extra cost. A fix is our standard remedy in place of a refund.

Not refundable

  • Third-party costs (apps, themes, licenses, hosting, ad spend).

  • Work delayed by missing client input, access, or approvals.

  • Changes in requirements after delivery or approval.

  • Dissatisfaction with business results (traffic, sales, rankings), which depend on factors outside our control.

How to request a refund

Email hello@brainboxinfoway.com with your invoice number and reason. We will reply within 5 business days. Approved refunds are paid to the original payment method within 10 business days.

Your legal rights

Nothing in this policy limits any rights you have under mandatory consumer or contract law where you live.