Monthly Maintenance Packages
Recurring development hours assigned for ongoing store work and health checks.
MAINTENANCE & SUPPORT PLANSYour Store Needs Someone
Your Store Needs Someone
On Call After Launch Day.
Monthly retainers, bug fixes, app updates, emergency support, and continuous improvement - so nothing breaks, and nothing stays broken for long.
From Emergency Fixes to
Ongoing Evolution.
Bug Fixing
Swift resolution of functional errors, broken layouts, and app conflicts.
Emergency Support
On-demand intervention for site outages, checkout failures, and broken integrations.
App & Theme Updates
Safe upgrading of apps and theme code to prevent security and compatibility issues.
Ongoing Enhancements
Continuous feature releases and design tweaks based on performance data.
Uptime & Health Monitoring
Automated 24/7 tracking of site availability, API health, and checkout functionality.
Not sure which of these fits your situation?
Get a Free Quote
WHO THIS IS FOR
The Right Fit for This Service.
You launched your Shopify store and now need someone reliable on call for bugs, updates, and ongoing improvements.
You've had a developer leave or an agency relationship end, and your store needs a new team to own it properly.
You're an agency looking for a white-label technical partner to handle ongoing Shopify support for your clients.
Your store processes enough revenue that downtime has a direct, measurable cost - and you need a support team that treats it that way.
HOW WE WORK
Support That Feels Like Having a Developer In-House.
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01
Onboarding
We audit your store, document the stack, and get access to your Shopify admin, theme repo, and any connected systems.
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02
Active Retainer
Monthly hours assigned. Tasks submitted via your preferred tool - Slack, email, Linear, or a dedicated PM board.
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03
Bug Resolution & Updates
Issues triaged by severity. Critical bugs same day. Standard requests within 48 hours. No queue ambiguity.
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04
Monthly Review
End-of-month report: tasks completed, hours used, issues flagged, and recommended next steps for the following period.
THE WORK IN PRACTICE
What an Active Retainer Looks Like.
Multi-Category
18-Month White-Label Retainer - Digital Agency, UK
Agency white-label partner. 12 active Shopify clients supported under one retainer. Monthly reporting, Slack-based task submission.
White LabelMonthly RetainerOngoing Support
100%
task SLA met across 18 months. Zero escalated client incidents.
HOW WE BUILD IT
The Infrastructure Behind Every Retainer.
Project Management
Linear
Notion
Slack
Custom PM tool integration
Monitoring
Uptime Robot
Shopify Partner Dashboard
GA4 alerts
Development
Shopify CLI
GitHub
Shopify Theme Inspector
Reporting
Monthly summary reports
Custom client dashboards (on request)
Questions About Shopify Maintenance & Support.
1. What does a Shopify monthly maintenance retainer include?
A Shopify monthly maintenance retainer includes a set number of development hours for ongoing store work - bug fixes, app updates, minor feature additions, and performance improvements. BrainBox retainers also include monthly progress reporting and a dedicated point of contact.
2. How quickly do you respond to Shopify bugs or store issues?
Critical bugs - checkout failures, payment issues, broken integrations - are triaged same day. Standard bugs and feature requests are addressed within 48 hours. Emergency out-of-band support is available for situations that can't wait for the next business day.
3. Can you manage a Shopify store you didn't build?
Yes. We onboard stores we haven't built by auditing the theme code, documenting the app stack, and understanding the existing architecture before touching anything. This takes 1 to 2 weeks and is included in the onboarding process.
4. What's the difference between a retainer and ad-hoc support?
A retainer reserves a block of development hours at a fixed monthly cost - you get priority access and a predictable expense. Ad-hoc support means billing at our hourly rate as work arises - more flexible, but without guaranteed availability or the lower effective rate that comes with a retainer commitment.
5. Do you offer white-label maintenance plans for agencies?
Yes. White-label maintenance is a core part of our B2B offering. We support your clients' stores under your brand - your communication, our execution. NDA-backed, with reporting structured to match how you communicate with your clients.
6. What's included in the emergency support offering?
Emergency support covers on-demand technical intervention for site outages, checkout failures, broken third-party integrations, and anything causing active revenue loss or UX failure. Response time is within 2 to 4 hours during business hours, with after-hours availability on Pro and Advanced retainer plans.
Ready to Put Your Store on a Retainer?
Tell us about your store and your support needs. We'll respond with a plan within 24 hours.