Layout & Display Bugs
Broken section layouts, elements overlapping, incorrect spacing, fonts not loading, or mobile layouts breaking - diagnosed in the theme code and fixed without affecting surrounding elements.
SHOPIFY BUG FIXINGSomething's Broken on Your Shopify Store.
Something's Broken on Your Shopify Store.
Let's Find It and Fix It Properly.
Layout errors, app conflicts, checkout issues, and broken functionality - diagnosed at the root cause and fixed in staging before anything touches your live store.
Every Type of Shopify Bug
We Handle.
App Conflict Resolution
Two or more apps interfering with each other - duplicate scripts, CSS conflicts, or broken functionality caused by app updates - identified and resolved with the least invasive code change.
Checkout & Payment Errors
Checkout flow errors, payment method failures, cart calculation bugs, and discount code issues - diagnosed against the live checkout and resolved before more orders are affected.
JavaScript & Functionality Errors
Browser console errors, broken interactive elements, non-functioning filters or search, broken add-to-cart behaviour - traced to the specific script causing the issue and fixed.
Theme Update Regressions
Customisations broken by a theme update - identified by diffing the old and new theme code and restoring functionality without reverting the entire update.
Third-Party Integration Errors
Broken connections between Shopify and integrated systems - Klaviyo, shipping apps, review apps, analytics - diagnosed and restored with correct configuration or code fix.
Something broken that you haven't been able to fix?
Get a Free Quote
WHO THIS IS FOR
The Right Fit for This Service.
Something on your store is broken - a layout issue, a broken feature, a checkout error - and your current developer or agency hasn't been able to diagnose and fix it properly.
An app update or theme update broke something that was working - and you need someone to find exactly what changed and restore it without undoing the whole update.
You're seeing a browser console error that's affecting customer-facing functionality but you don't have the technical expertise to trace and resolve it yourself.
Your checkout or cart is misbehaving - showing the wrong prices, not accepting discount codes correctly, or throwing errors on specific payment methods - and you need it resolved fast.
HOW WE WORK
Diagnosed. Fixed in Staging.
Deployed Only When Verified.
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01
Bug Report & Reproduction
You describe what's broken - with a screenshot, Loom recording, or step-by-step reproduction. We reproduce the issue in a test environment before touching any code.
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02
Root Cause Diagnosis
We trace the bug to its actual cause - not the surface symptom. A layout break might be caused by an app script. A checkout error might be a data type mismatch. We fix what's actually wrong.
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03
Fix in Staging
The fix is applied to a duplicate or staging theme. Tested across devices and browsers relevant to the bug. You review before anything goes near the live store.
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04
Deploy & Close
Fix deployed to production. You verify on the live store. We document what was fixed and why - so the same issue doesn't get misdiagnosed if it recurs.
THE WORK IN PRACTICE
What a Shopify Bug Fix Looks Like.
Apparel & Accessories
Checkout Bug Fix - DTC Brand, UK
Discount code field disappeared from checkout on mobile devices after a Shopify platform update. Brand didn't notice for 4 days - only caught when a customer complained. All mobile checkouts for 4 days had been unable to apply discount codes. Root cause traced to a Checkout UI Extension conflict with a newer Shopify checkout JS bundle.
Root cause identified within 2 hours of being reported. Fix deployed to production within the same business day. Discount code field restored on mobile. Conflict documented to prevent recurrence.
Bug FixCheckoutMobileCheckout UI Extension
Same day
from report to production fix - checkout discount field restored
HOW WE DIAGNOSE AND FIX
The Tools Behind Every Bug Fix.
Diagnosis
Browser DevTools
Shopify Theme Inspector
Console error tracing
Network waterfall
Theme & Code
Liquid
JavaScript
CSS
Shopify CLI
Testing
Cross-browser testing
BrowserStack
Real device testing
Staging theme
Documentation
Bug report
Root cause analysis
Fix documentation
GitHub
Questions About Shopify Bug Fixing.
1. How quickly can you fix a bug on my Shopify store?
For critical bugs - checkout failures, broken add-to-cart, payment errors - we triage same day and deploy a fix within hours where the root cause is identifiable. For standard layout or functionality bugs, we scope within 24 hours and deliver the fix within 2 to 5 business days depending on complexity. We give you a timeline before starting so there are no surprises.
2. Do you fix bugs on Shopify stores you didn't build?
Yes. We review the existing theme code before starting work - so we understand how the store is built before making changes. This avoids introducing new bugs while fixing the original one. The review is included in the engagement, not billed separately.
3. What's the difference between fixing the symptom and fixing the root cause?
Fixing the symptom means making the visible problem disappear - hiding the broken element with CSS, adding an override that suppresses the error. Fixing the root cause means identifying why the bug is occurring and correcting that. Symptom fixes create technical debt and often cause the same issue to resurface in a different form. We fix root causes.
4. Can you fix bugs caused by Shopify app updates?
Yes. App updates are one of the most common sources of Shopify bugs - an app update changes how the app injects scripts or CSS, which conflicts with your theme or another app. We identify which app update introduced the conflict, assess whether the fix needs to be applied to the theme or worked around at the app configuration level, and resolve it.
5. What information do you need to diagnose a bug?
A clear description of what's broken, which page or flow it affects, when you first noticed it, and whether anything changed around that time (app update, theme update, new app installed, code change). A screenshot or Loom recording is helpful. For checkout or payment bugs, the specific error message or payment method affected narrows the diagnosis significantly.
6. How do you make sure the fix doesn't break something else?
The fix is applied to a staging or duplicate theme - never directly to the live store. We test the fix across the relevant pages and device types. For fixes that touch shared components (header, footer, cart), we test the impact across all pages that include those components before deployment.
Something Broken That Needs
Fixing Today?
Describe the bug and which page or flow it affects.
We'll diagnose and scope it within 24 hours.