Bug Fixing
Functional errors, broken layouts, checkout issues, and app conflicts diagnosed and resolved. We fix the root cause, not the symptom.
SUPPORT & MAINTENANCEShopify Support When You Need It -
Shopify Support When You Need It -
Without a Long-Term Commitment.
Bug fixes, app conflicts, layout breaks, and operational updates - handled fast by a team that knows Shopify inside out. Pay for what you need. No retainer required to get started.
Whatever Your Store Needs Fixed,
Updated, or Improved.
App Installation & Configuration
New apps installed, configured, and tested - plus conflicts with existing apps identified and resolved before they reach your customers.
Theme Updates
Safe application of theme updates without overwriting your customizations - tested in staging before touching the live store.
Content & Product Updates
Product edits, collection changes, page content updates, and metafield changes handled quickly when your team doesn't have the access or capacity.
Performance Fixes
Targeted speed improvements - removing unused scripts, optimizing images, fixing layout shift issues - applied to specific problem areas.
Operational Assistance
Anything your store needs to keep running - navigation changes, redirect setup, discount configuration, and day-to-day operational requests.
Have something specific that needs fixing?
Get a Free Quote
WHO THIS IS FOR
The Right Fit for This Service.
You have a specific issue - a bug, a broken integration, an app conflict - and you need someone who can diagnose and fix it without a lengthy onboarding process.
Your in-house team handles most things but occasionally hits something technical that needs a Shopify specialist to sort out properly.
You've just had a developer move on and you need a reliable backup for ongoing operational support while you figure out the longer-term plan.
You're not ready for a retainer but you want a team you can come back to reliably - not a different freelancer every time something goes wrong.
HOW WE WORK
Fast to Start. Clear on Scope.
No Surprises on the Invoice.
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01
Submit Your Request
Tell us what's happening - a description, a screenshot, or a Loom recording works. We review and come back with a diagnosis and estimate within 24 hours for standard requests.
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02
Scope Confirmation
You approve the scope and cost before we start. Nothing begins without your sign-off. No vague "it depends" billing.
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03
Fix on Staging
Changes are made in a staging or duplicate theme environment. You review before anything goes live on the store.
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04
Deploy & Document
Change deployed. We document what was done and why - so your team understands what changed and can reference it later.
THE WORK IN PRACTICE
What an Ad-Hoc Support Engagement Looks Like.
Health & Wellness
Emergency Bug Fix - Checkout Integration, CAN
Third-party shipping app update broke the checkout rate calculation for international orders. Orders were failing silently. Store was live and taking orders. Issue diagnosed and resolved in 6 hours.
Bug FixCheckoutEmergency SupportApp Conflict
6hrs
from report to checkout restored
HOW WE WORK IN YOUR STORE
Tools We Use to Diagnose and Fix Fast.
Development
Liquid
JavaScript
Shopify CLI
GitHub
Diagnostics
Shopify Theme Inspector
PageSpeed Insights
Browser DevTools
Project Management
Linear
Slack
Loom
Email
Monitoring (Retainer clients)
Uptime Robot
GA4 Alerts
Shopify Partner Dashboard
Questions About Shopify Support & Maintenance.
1. Do I need a retainer to get support from BrainBox?
No. Ad-hoc support is available without a retainer. You submit a request, we scope it, you approve, we fix it. Simple. If you have a regular flow of requests, a retainer gives you priority access and a lower effective rate - but it's not required to get started.
2. How quickly can you respond to an urgent issue?
Critical issues - checkout failures, payment errors, site outages - are triaged same day. Standard support requests are scoped and responded to within 24 hours. If something is actively costing you revenue, say so when you submit - we prioritise accordingly.
3. Can you support a Shopify store you didn't build?
Yes. We review the existing theme code and app stack before starting work so we understand the setup. This takes a short review period on the first engagement - it's not billable time, it's due diligence so we don't create new problems while fixing the one you reported.
4. How do you handle billing for ad-hoc support?
We scope the work and give you a fixed price before starting. You approve the scope and cost. We invoice on completion. There are no hourly billing surprises - what we quote is what you pay, unless the scope changes mid-task and we flag it first.
5. What's the difference between this service and a Monthly Maintenance Plan?
Ad-hoc support is pay-per-request - you come to us when something needs doing and pay for that specific task. A Monthly Maintenance Plan is a retainer with a block of hours each month, priority response, and a lower effective rate. If you find yourself requesting support regularly, a retainer is better value.
6. Do you handle emergency support outside business hours?
Emergency after-hours support is available on Monthly Maintenance Plan retainers at the Pro and Advanced tiers. For ad-hoc clients, we respond as quickly as possible during business hours and flag urgent issues for first-thing-morning resolution where overnight is unavoidable.
Something Needs Fixing?
Let's Sort It.
Tell us what's happening. We'll diagnose and scope it within 24 hours.