Performance Monitoring
Regular audits to optimize site speed, script load, and performance.
Who It's For
This service is ideal for:
Enterprise-Grade Support for Your Shopify Plus Store
Our team provides dedicated maintenance, monitoring, and hands-on support tailored for fast-growing Shopify Plus stores. Focus on scaling your business while we keep everything running in top condition.
Why Shopify Plus Stores Need Ongoing Support
Shopify Plus offers unmatched flexibility, but with that power comes the need for ongoing upkeep. From theme updates and performance checks to bug fixes, app monitoring, and API management—enterprise-grade stores need consistent technical oversight.
BrainBox provides a proactive support system designed to reduce downtime, improve efficiency, and ensure your storefront always meets the highest standards of performance, security, and user experience.
What’s Included in Our Support & Maintenance Plans
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Theme & App Updates
Keep your theme and third-party apps up to date and compatible with Shopify’s evolving ecosystem.
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Issue Resolution & Bug Fixes
Fast turnaround on reported issues, from layout glitches to checkout errors.
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Checkout Customization Support
Ongoing adjustments or fixes using Checkout Extensibility and Shopify Functions.
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API & Integration Health Checks
Ensure stable communication between your store and ERP, CRM, shipping, or payment systems.
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24–48 Hour Response Time
Dedicated Slack/email support with fast ticket resolution and developer access.
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Shopify Release Monitoring
We stay ahead of platform updates so your store is always compatible and secure.
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On-Demand Development
Reserve hours for minor feature changes, A/B test setups, or UI tweaks.
Custom Monthly Maintenance Plans
We offer flexible monthly retainers for Shopify Plus merchants. Whether you need a few hours for routine updates or full-time developer coverage, we’ve got a plan to suit your operations.
Plans May Include:
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Priority support queue
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Reserved monthly development hours
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Monthly performance reports
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Uptime monitoring
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Continuous QA testing
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Access to UI/UX team for iterative improvements
Shopify Plus brands scaling rapidly
Stores with complex customizations or integrations
Agencies managing enterprise clients
High-volume D2C or B2B merchants
Brands launching campaigns or seasonal promos
Frequently Asked Questions
Not at all. We support Shopify Plus stores whether we developed them or not, as long as we have access to review your current setup.
Yes, we offer flexible plans that can adjust to your monthly workload and priorities.
Our standard response time is within 24 hours, but priority clients often receive same-day resolution for urgent tasks.
Absolutely. We’re experienced with Shopify Markets, multi-storefront setups, and localized maintenance needs.
Via your preferred method—Slack, email, or ticketing system. We adapt to your internal workflow.
