Whether your checkout is broken, your store is down, or a critical app just crashed — our emergency Shopify support team is ready to step in and fix it fast.
Time is money — and in ecommerce, downtime can cost you thousands in lost revenue, customer trust, and brand reputation. That’s why we offer priority response and hands-on troubleshooting when things go wrong.
Our Shopify emergency support covers:
Store not loading or broken layouts
Checkout errors or payment failures
App conflicts causing functionality issues
Theme update bugs
Product visibility or inventory glitches
Script or liquid code errors after changes
Speed or security-related issues
Critical SEO errors flagged in Search Console
💡 Bonus: Post-resolution, we’ll provide suggestions to prevent similar issues in the future.
We prioritize emergencies with rapid triage and initial assessment.
Our developers are seasoned in resolving complex Shopify and Shopify Plus issues.
We isolate the root cause and resolve it without breaking other parts of your store.
You get clear communication and approval before any code or system changes.
Support available during critical non-business hours (on select plans or request).
Use a 4-step timeline-style section to show how the emergency process flows:
Contact us via form, email, or live chat and describe the issue.
We immediately begin investigating and pinpointing the problem.
We apply fixes safely and test across devices, browsers, and functionalities.
You receive a breakdown of what happened, what was fixed, and any recommendations.
Depending on the emergency and your store’s setup, we handle:
Shopify theme or liquid code errors
Third-party app conflicts
Custom script troubleshooting
Checkout and cart failures
Speed crashes or server response delays
Custom API breakdowns
Broken navigation, collection or product pages
Typically within 1–2 hours during business hours. After-hours support is available based on request or pre-arranged support plans.
We’ll help identify if the app is the issue, work with its provider if needed, or suggest alternate solutions to minimize downtime.
It can be included in advanced plans or offered as an add-on for priority response. Ask us about your options.
Yes, emergency support is billed separately unless you’re on a plan that includes it. Transparent hourly rates or pre-approved time blocks apply.
Absolutely. Our team is experienced in custom Shopify setups and app integrations.
